Your terms and conditions of use

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Echo Brands Pte. Ltd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

Eco Waah! may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Hong Kong dollars and all charges will be processed in Hong Kong dollars.

All prices listed on this website are subject to confirmation. Eco Waah! will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. 

Eco Waah! reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Eco Waah! will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Eco Waah! will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery Eco Waah! will notify its customers within 5 business days.

Goods will be shipped via courier. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days.

 

Export Restrictions

Eco Waah! will deliver to addresses within Hong Kong. Goods would be shipped internationally after approval.

 

Privacy

Eco Waah! is committed to complying within Hong Kong Commonwealth legislation (http://www.privacy.gov.hk/) governing privacy of personal information by businesses. Eco Waah! is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

 

Security

Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.

 

Fraud Prevention

In order to protect you and Eco Waah! from fraudulent transactions, Eco Waah! may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Eco Waah! also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.

 

Refunds

Defective items will be replaced. Eco Waah! will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to orders@ecowaah.com within 7 days of purchase.

In the event that Eco Waah! chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

 

Shipping Policy

  • We only ship within Hong Kong
  • Delivery is via third party courier
  • It is our company policy that we do not ship to Post Office box.
  • All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Hong Kong Post.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Order cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.
  • Shipping charges are determined by packing size, weight and delivery location.